Users’ criterion of relevance of the support given by librarians on the use of Information and Communication Technologies: The case of Gaborone Public Library, Botswana
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MUTSHEWA, Athulang and SUNAH KENTSE, Keolebogile Thandie (2015) Users’ criterion of relevance of the support given by librarians on the use of Information and Communication Technologies: The case of Gaborone Public Library, Botswana. Paper presented at: IFLA WLIC 2015 - Cape Town, South Africa in Session S12 - Satellite Meeting: Reference and Information Services. In: Reference as service and place, 11-13 August, Gaborone, Botswana.
Bookmark or cite this item: https://library.ifla.org/id/eprint/1963
Language:
English (Original)
Available under licence Creative Commons Attribution.
Bookmark or cite this item: https://library.ifla.org/id/eprint/1963/1/S12-2015-mutshewa-en.pdf
Abstract
Users’ criterion of relevance of the support given by librarians on the use of Information and Communication Technologies: The case of Gaborone Public Library, Botswana
The purpose of this study was to understand user’s perspective of the relevance of the ICTs support service provided by librarians at Gaborone Public Library. The study adopted an interpretive approach and used semi-structured interviews and focus groups to gather qualitative data. Data was analysed in accordance with the Grounded Theory techniques of theoretical comparisons and theoretical coding involving open coding, elective coding and axial coding to build a deeper understanding of the users’ perspective of user support relevance. Overall, the findings show that Gaborone Public Library (GPL) users have a complex conception of the relevance of the ICT support they get or expect to get from the public library. Users view the support as a process which should ultimately lead to a change in their life situations. Users have indicated both the integration of ICTs in everyday life situations and free access to the internet as the key motivating factors for them to use the ICTs support services provided by GPL. Despite the fact that users see the importance of the support, they indicated challenges such as inadequate resources, as a hindrance to this wonderful initiative. Arising from the findings, the study has therefore recommended that the GPL should increase its resources.Item Type: | Conference or Workshop Item (Paper) | |||||||||
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Conference details: | IFLA WLIC 2015 - Cape Town, South AfricaSession S12 - Reference as service and place - Satellite Meeting: Reference and Information Services |
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Divisions: | Division 3 Library Services > Reference and Information Services Section | |||||||||
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Uncontrolled Keywords: | ICT support, relevance and Public libraries | |||||||||
Date Deposited: | 18 Oct 2017 13:40 | |||||||||
Last Modified: | 18 Oct 2017 13:41 | |||||||||
URI: | https://library.ifla.org/id/eprint/1963 |
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