Bridging the (Unit) Divide: Applying User Experience to a Discovery Layer
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MINKIN, Rachel M. and TOBIAS, Christine (2017) Bridging the (Unit) Divide: Applying User Experience to a Discovery Layer. Paper presented at: IFLA WLIC 2017 – Wrocław, Poland – Libraries. Solidarity. Society. in Session S10 - Satellite Meeting: Reference and Information Services and Information Technology Sections.
Bookmark or cite this item: https://library.ifla.org/id/eprint/1817
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English (Original)
Available under licence Creative Commons Attribution.
Bookmark or cite this item: https://library.ifla.org/id/eprint/1817/1/S10-2017-minkin-en.pdf
Abstract
Bridging the (Unit) Divide: Applying User Experience to a Discovery Layer
Implementation of a discovery layer at the Michigan State University Libraries has been an experience in bridging a cultural divide between Public Services, Web Services, and Systems units. Without a comprehensive plan, the User Experience unit took the lead to support a user-centric culture and build trust while influencing design decisions for the successful launch of SearchPlus, our branded Summon 2.0 discovery layer. As a result, conversations between these units have become more engaged and productive. User experience activities continue to influence customization of SearchPlus to meet patrons’ needs, including a current campaign to launch a “bento box” for search results.| Item Type: | Conference or Workshop Item (Paper) | |||||||||
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| Conference details: | IFLA WLIC 2017 – Wrocław, Poland – Libraries. Solidarity. Society.Session S10 - Innovation and the User Experience: Evaluating and Implementing Discovery Systems - Satellite Meeting: Reference and Information Services and Information Technology Sections |
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| Divisions: | Division 3 Library Services > Information Technology Section Division 3 Library Services > Reference and Information Services Section |
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| Uncontrolled Keywords: | Discovery, Usability, User Experience, UX | |||||||||
| Date Deposited: | 14 Aug 2017 15:04 | |||||||||
| Last Modified: | 14 Aug 2017 15:04 | |||||||||
| URI: | https://library.ifla.org/id/eprint/1817 |
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