After the Desk: Reference Service in a Changing Information Landscape
PATERSON, Amy (2014) After the Desk: Reference Service in a Changing Information Landscape. Paper presented at: IFLA WLIC 2014 - Lyon - Libraries, Citizens, Societies: Confluence for Knowledge in Session 101 - Reference and Information Services. In: IFLA WLIC 2014, 16-22 August 2014, Lyon, France.
After the Desk: Reference Service in a Changing Information LandscapeWe as librarians seem to know (and fear) that the Reference Desk is in decline, but as a profession, we are less certain or united about what should replace it. This paper proposes that the librarians themselves must be promoted as the primary access point for Information Services. Though line-ups at The Desk are ever-shortening, the less-cited statistic is that individual consultation and group instruction requests are increasing. Information literacy plays a key role in the new model of reference, but in a librarian-centric model, any public service plays a role in reference and research. Outreach, flexibility, and connectivity are key components of the new model.
|Item Type:||Conference or Workshop Item (Paper)|
|Conference details:||IFLA WLIC 2014 - Lyon - Libraries, Citizens, Societies: Confluence for Knowledge
Session 101 - Google is not enough: Reference and Information Services for the transfer of knowledge - reframing the discussion - Reference and Information Services
|Divisions:||Division 3 Library Services > Reference and Information Services Section|
|Uncontrolled Keywords:||reference, information literacy|
|Date Deposited:||16 Jul 2014 11:23|
|Last Modified:||16 Jul 2014 19:34|
FOR IFLA HQ (login required)