Assessment of the benefits of Taipei Public Library Intelligent Libraries and “FastBook” Automatic Book Lending Stations
HORNG, Shih-chang (2014) Assessment of the benefits of Taipei Public Library Intelligent Libraries and “FastBook” Automatic Book Lending Stations. Paper presented at: IFLA WLIC 2014 - Lyon - Libraries, Citizens, Societies: Confluence for Knowledge in Session 203 - Metropolitan Libraries. In: IFLA WLIC 2014, 16-22 August 2014, Lyon, France.
Assessment of the benefits of Taipei Public Library Intelligent Libraries and “FastBook” Automatic Book Lending StationsIntelligent Libraries and ‘FastBook’ Automatic Book Lending Stations are innovative service models that do not require the constant presence of library personnel to provide services. They are mainly installed in MRT stations, railway stations and other places where large numbers of people congregate. This study analyzed usage statistics for Taipei Public Library’s (TPL) six intelligent libraries and three ‘FastBook’ stations and investigated readers’ usage and satisfaction with the services. The result of this study showed that average visitations for borrowing from TPL’s Intelligent Libraries and ‘FastBook’ stations were between 1,000 to 2,000 per month and the average number of visits per person per month was between 1 to 3 times. The peak borrowing period at each location was found to vary according to the characteristics of the location and the reader profile. Females borrowed more books than males, with the highest demographic group being females 41-50 years of age. The most popular topic category was ‘language and literature’ and readers mainly expected bestselling books to be provided. While access at each location varied, the convenience to customers was the main reason for using the services. The services used were primarily borrowing and returning materials and users preferred to browse the shelves to find the books they needed. The study also found that less than 40% of users reported encountering difficulties when using these services. Satisfaction ratings were highest with the spatial environment for Intelligent Libraries and the location of ‘FastBook’ stations. More than half of those surveyed reported that the use of Intelligent Libraries and ‘FastBook’ stations had increased their reading frequency, changed the way they preferred to obtain books and met their requirements for convenient access to library services.
|Item Type:||Conference or Workshop Item (Paper)|
|Conference details:||IFLA WLIC 2014 - Lyon - Libraries, Citizens, Societies: Confluence for Knowledge
Session 203 - Disrupting and colliding: New trends for access, privacy, learning, empowerment and technology - Metropolitan Libraries
|Divisions:||Division 1 Library Types > Metropolitan Libraries Section|
|Uncontrolled Keywords:||Intelligent Library, FastBook Automatic Book Lending Station, Taipei Public Library|
|Date Deposited:||09 Jul 2014 15:37|
|Last Modified:||06 Aug 2014 15:56|
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