Changing the way we work - Library on Tour - a new method of working for Library staff

FELTREUTER, Anya (2019) Changing the way we work - Library on Tour - a new method of working for Library staff. Paper presented at: IFLA WLIC 2019 - Athens, Greece - Libraries: dialogue for change in Session S09 - Management and Marketing. In: Recruiting and managing the new generation of employees to attract new markets and create new services, 22-23 August 2019, Pythagoreion, Samos, Greece.

Bookmark or cite this item: http://library.ifla.org/id/eprint/2709
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Language: English (Original)
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Abstract

Changing the way we work - Library on Tour - a new method of working for Library staff

The staff at Mjölby Public Library is working on changing the traditional work methods for the library staff. We call our new method of working Library on Tour. Library on Tour is about building relationships between customers and library employees and between customers and other customers. The aim of the method is to encourage people who currently do not use the library to start using it. The implementation is simple – less planning, more action! The library staff meets people on location. The new approach has proven successful, increasing the number of library visits significantly. The new working method means the library has become the “talk of the town” resulting in several new cooperation projects within the local community as well as with other parts of the municipality.

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