Corporate Records and Archives References Services: challenges and opportunities from the Bank of Uganda perspective

LUTAAYA, Steven Lutaaya (2015) Corporate Records and Archives References Services: challenges and opportunities from the Bank of Uganda perspective. Paper presented at: IFLA WLIC 2015 - Cape Town, South Africa in Session S12 - Reference and Information Services. In: Reference as service and place, 11-13 August, Gaborone, Botswana.

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Language: English (Original)
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Abstract

Corporate Records and Archives References Services: challenges and opportunities from the Bank of Uganda perspective

It is best practice for most corporate organizations to massively create or receive official records, process, offer storage, conduct search and retrieval while conducting official business. Such organisations are duty bound to critically assess the likely opportunities and challenges that affect the dissemination of information through reference services as a core business activity. The Bank of Uganda being the banker of Government business receives and processes all financial instruments relating to payments of Government transactions. As a result, authentic copies of the records are always retained at the Bank storage facilities. The registries, Bank Archives and the Board Security Registry take charge of all the records deemed to be of enduring value and highly confidential in nature. Patrons request such information in order to attend to probes as arise. A higher percentage of requests received are positively attended to but, there are scenarios where a patron’s needs are not satisfied. It is normally due to inaccurate search parameters provided by the patrons and this poses a great challenge to providing efficient information reference service. The Bank of Uganda (BOU) information resource centres include the Bank Archives, the Knowledge Management Centre (KMC), The Kikonyogo Money Museum, and the numerous departmental registries. While performing their core duties they engage in reference services to assist information seekers access the required information through conducting reference interviews in an effort to understand the users’ needs and so serve them better.

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