Experts Explain – Connecting Global Experts in Uncertain Times
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ENGLISH, Brad (2016) Experts Explain – Connecting Global Experts in Uncertain Times. Paper presented at: IFLA WLIC 2016 – Columbus, OH – Connections. Collaboration. Community in Session S04 - Satellite Meeting: Knowledge Management. In: Sharing practices & actions for making best use of organizational knowledge in libraries, 12 August 2016, Cincinnati, OH, USA.
Bookmark or cite this item: https://library.ifla.org/id/eprint/1909
Language:
English (Original)
Available under licence Creative Commons Attribution.
Bookmark or cite this item: https://library.ifla.org/id/eprint/1909/1/S04-2016-english-en.pdf
Abstract
Experts Explain – Connecting Global Experts in Uncertain Times
Since 2014, FMC Technologies has been conducting a series of internal webinars titled "Experts Explain". The purpose of the program is to capture the knowledge of our subject matter experts through a facilitated session where the SME delivers a 20 minute overview of their area expertise, providing insight into their role in the organization, and taking questions from the attendees. Each session is recorded and posted on the corporate wiki, where viewership increases 4-5 fold. Additionally, discussions are opened in our internal communities of practice where the experts can engage outside of the session and continue to answer questions. While initially focusing on the engineering and technical fields (approximately 4,000 employees globally), speakers have been expanding to include other parts of the organization including talent management, intellectual property, and senior leadership. It has proved to be a fantastic avenue to highlight often “niche” experts in our company and connect individuals who would otherwise find it very difficult to connect. The Experts Explain series has been a standout example in our knowledge management group. So much so, it has inspired a similar internal webinar series named “GradTalks” wherein new university graduates in the engineering rotational program get to hear from other program members from all over the world. The program truly embraces all aspects of knowledge management and is making a true impact in the company. Our best practices include: • How to structure a consistent, repeatable facilitated knowledge sharing event online • Recruiting internal experts with knowledge of interest to the organization • Capturing and sharing the content internally after event completion • Encouraging continued discussion through communities of practiceItem Type: | Conference or Workshop Item (Paper) | ||||||
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Conference details: | IFLA WLIC 2016 – Columbus, OH – Connections. Collaboration. CommunitySession S04 - Sharing practices and actions for making best use of organizational knowledge in libraries - Satellite Meeting: Knowledge Management |
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Divisions: | Division 3 Library Services > Knowledge Management Section | ||||||
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Uncontrolled Keywords: | Webinar, knowledge management, facilitation | ||||||
Date Deposited: | 18 Sep 2017 13:02 | ||||||
Last Modified: | 18 Sep 2017 19:00 | ||||||
URI: | https://library.ifla.org/id/eprint/1909 |
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