Bridging the (Unit) Divide: Applying User Experience to a Discovery Layer

MINKIN, Rachel M. and TOBIAS, Christine (2017) Bridging the (Unit) Divide: Applying User Experience to a Discovery Layer. Paper presented at: IFLA WLIC 2017 – Wrocław, Poland – Libraries. Solidarity. Society. in Session S10 - Satellite Meeting: Reference and Information Services and Information Technology Sections.

Bookmark or cite this item: http://library.ifla.org/id/eprint/1817
[img]
Preview
Language: English (Original)
Available under licence Creative Commons Attribution.

Abstract

Bridging the (Unit) Divide: Applying User Experience to a Discovery Layer

Implementation of a discovery layer at the Michigan State University Libraries has been an experience in bridging a cultural divide between Public Services, Web Services, and Systems units. Without a comprehensive plan, the User Experience unit took the lead to support a user-centric culture and build trust while influencing design decisions for the successful launch of SearchPlus, our branded Summon 2.0 discovery layer. As a result, conversations between these units have become more engaged and productive. User experience activities continue to influence customization of SearchPlus to meet patrons’ needs, including a current campaign to launch a “bento box” for search results.

FOR IFLA HQ (login required)

Edit item Edit item
.