Interviews, focus groups, and social media: lessons from collaborative library ethnographies in America and Kazakhstan
EMMELHAINZ, Celia (2016) Interviews, focus groups, and social media: lessons from collaborative library ethnographies in America and Kazakhstan. Paper presented at: IFLA WLIC 2016 – Columbus, OH – Connections. Collaboration. Community in Session 136 - Social Science Libraries with Asia and Oceania.
Interviews, focus groups, and social media: lessons from collaborative library ethnographies in America and KazakhstanEthnography is a way of understanding not just what people say, but what they do within their larger environment. In libraries, ethnography is used to understand how patrons interact with each other and with our information resources. Ethnographic methods includes tools such as observation, interviews, photo diaries, mapping, and in-person focus groups—and the digital age has expanded our toolkit to study users using things like digital surveys and observations. This paper presents reflections on ethnographic and user experience projects at the National Academic Library and Nazarbayev University in Kazakhstan, and at Colby College and UC Berkeley in America, highlighting the methods used and the ways in which collaboration strengthened the outcome. A final section notes both challenges and opportunities for truly effective collaborative work—and how important collaborative study of social science research is for developing libraries that fully meet these users’ needs.
|Item Type:||Conference or Workshop Item (Paper)|
|Conference details:||IFLA WLIC 2016 – Columbus, OH – Connections. Collaboration. Community
Session 136 - User experience (UX) and social science libraries in the digital age - Social Science Libraries with Asia and Oceania
|Divisions:||Division 1 Library Types > Social Science Libraries Section
Division 5 Regions > Asia and Oceania Section
|Uncontrolled Keywords:||Library ethnography, collaboration, user experience methods, methodological reflections|
|Date Deposited:||01 Jun 2016 17:15|
|Last Modified:||01 Jun 2016 17:15|
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